Privacy Policy

1) Who we are

Octane Metrics (“Octane Metrics,” “we,” “us,” or “our”) is a company based in Canada. This Privacy Policy explains how we handle personal information across our websites, web application, and APIs that link to this Policy (the “Service”). Contact: info@octane-metrics.com.

2) Scope

This Policy applies to personal information collected through the Service and to related communications and support interactions. It does not cover third‑party websites, services, or integrations that are governed by their own policies.

3) Information we collect

• Account information. Identifiers such as name, email address, organization, profile details, and account preferences.
• Content and activity. Documents and other materials you upload or submit, configuration or extraction instructions, outputs you generate, and actions taken in the Service.
• Usage information. Log and analytics data about how the Service is accessed and used, including timestamps, pages and features used, and service performance indicators.
• Device and network information. Standard technical data provided by your browser or device, including IP address, browser type, and general location inferred from IP.
• Cookies and similar technologies. Used to operate the Service, remember settings, and understand usage.
• Communications. Records of requests, feedback, and correspondence.

4) How we use information

• Provide and operate the Service. Create and manage accounts, host and process content, deliver features, and provide support.
• Maintain security and integrity. Monitor, prevent, and detect abuse, fraud, and security incidents; verify accounts; and protect the Service and users.
• Improve and develop. Measure performance, fix errors, conduct analytics, and refine features.
• Communicate. Send transactional messages, administrative notices, and respond to inquiries.

We do not use your content for third‑party advertising and do not sell personal information.

5) Processing of documents and use of service providers

To perform requested functionality, the Service may process documents and related data using third‑party vendors that provide hosting, storage, authentication, analytics, or machine learning services. These providers act under instructions and contractual safeguards. Hosting currently uses reputable cloud infrastructure, including Google Cloud services. Providers may change over time.

6) Legal bases (EEA/UK where applicable)

• Contractual necessity. To provide the Service you request.
• Legitimate interests. To secure, maintain, and improve the Service.
• Consent. Where required for certain uses.
• Legal compliance. To meet applicable laws and enforce terms.

7) How we share information

• Service providers. Vendors that support hosting, storage, authentication, analytics, communications, and content processing.
• Professional advisors. Legal, compliance, and accounting services.
• Legal and safety. To comply with law or a valid legal process, or to protect rights, users, or the Service.
• Business transactions. In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate protections.

We do not share personal information with third‑party ad networks for targeted advertising.

8) Your choices and rights

• Account controls. Manage profile details, content, and settings within the Service.
• Access, correction, deletion. You may request access to, correction of, or deletion of personal information.
• Marketing preferences. You may opt out of non‑essential communications.

Requests: info@octane-metrics.com.

California residents

Subject to scope and exceptions under California law, you may request access, correction, deletion, and information about disclosures. We do not “sell” personal information as defined by California law. Submit requests to info@octane-metrics.com.

EEA/UK residents

You have rights to access, rectify, erase, restrict, object, and data portability, and to lodge a complaint with your supervisory authority. To exercise rights, contact info@octane-metrics.com.

9) Data retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Retention periods are determined by the nature of the data and our operational needs. When no longer required, data is deleted or de‑identified subject to backup and archival limitations.

10) Security

We use administrative, technical, and organizational measures designed to protect personal information, including controls provided by our cloud infrastructure providers. Despite these measures, no method of transmission or storage is fully secure, and we cannot guarantee absolute security. The Service is not designed for regulated or highly sensitive data (for example, protected health information or full payment card details).

11) International data transfers

Personal information may be processed outside your jurisdiction, including in the United States. Where required, appropriate safeguards are used for cross‑border transfers, such as contractual protections.

12) Children’s privacy

The Service is not directed to children, and we do not knowingly collect personal information from individuals under the age required by applicable law. If such data is identified, it will be deleted as required.

13) Other sites and services

The Service may include links to or integrations with third‑party services. Their privacy practices are governed by their own policies, which should be reviewed independently.

14) Changes to this Policy

We may update this Policy from time to time. The “Effective date” indicates when it was last revised. Material changes will be notified through the Service or by other reasonable means. Continued use after an update signifies acceptance of the revised Policy.

15) Contact

Questions or requests regarding this Policy or our data practices: info@octane-metrics.com.